Frequently Asked Questions (FAQ) - VonCoin
Von Coin - reclaim your achievements and get real rewards.
Von Coin - reclaim your achievements and get real rewards.
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Frequently Asked Questions (FAQ)

Von Coin Support

Our support hours are : 9am – 5pm Monday to Friday EST

And you can find support here :

 

If you have any issues please reach out to us on any of the above channels and we will try to get back to you as quickly as we can.

Where do I download the app? And how do I sign-up?

Download the app on the microsoft store US here. To sign-up you will have to download the app on your Xbox one and use a referral code. Join our discord channel and ask around if you’re in need of one.  Once you’ve signed up on Xbox, you can access the app from any device here.

You must have a minimum of 10000 Gamerscore on your Gamertag to Sign-Up.

Can I sign-in from anywhere?

Yes. Once you’ve signed up using your Xbox, you can sign-in and use the app from anywhere with https://app.voncoin.club/

What is a Von Coin?

Von Coin is a unit of value that we attach to Xbox One achievements. You ‘earn’ Von Coins by getting achievements that we verify with TrueAchievements. 

You can then spend these Von Coins on auctions on our app (app.voncoin.club) once you sign up on Xbox One.

What is the partnership with TrueAchievements?

We have teamed with True Achievements as they are the leading and most trusted company in ranking and rating achievements in the world. We needed to ensure that the achievement score earned by gamers that we were converting into Von Coins was a true and fair reflection of the time, effort and rarity of these achievements. TA allow us to offer a balanced and fair system.

What is the ratio of coins to achievement points?

The first time you download the app, we will make a transfer at the rate of 1000-1 for all of your Gamerscore to date. However the number of coins you can earn from this will be capped at 250. We’ve done this so that gamers don’t have to wait for two weeks to start collecting coins, or over a month before they have enough coins to bid with.

Once you have downloaded the app, we will transfer the true achievement score you earn for coins at a rate of 10 to 1 – to a maximum of 250 coins per month. 

When is my TA score converted to coins?

There is a fourteen day delay between when you earn an achievement, and when the achievement is converted into your TA score in the app. This is to prevent anyone getting crazy scores on a newly released game, before the TA ratio has balanced out. Once your TA score has been earned, the issuance of coins will be immediate.

What are my coins worth?

There is no monetary value to the coins. Your coins are worth only what you can buy with them on the Von Coin app.

How does the auction system work?

All users can bid in a regular auction and the highest bidder wins. However we do employ a couple mechanics along the way. For the first part of an auction you can simply bid whatever you wish for the product. Then the One Coin Bidding period begins. During this period, only bidders who have bid previously in the auction can bid further, and a bid represents one coin above the last bid. There is a 30 second shot clock during this period, so if there are no further bids within the 30 second limit, the auction closes and the winner is announced. The highest bidder, or last bidder, is the winner. 

Do you lose your coins when you bid in an auction?

No. Only the winner gets deducted coins at the end of an auction. All other bidders/participants have their coins returned to bid another day!

How will you make the auctions competitive?

There has been much concern over this, and rightfully so. There are a number of initiatives that we are undertaking to ensure this is the case. Be sure to engage with them all to ensure you’ve a great chance of winning!

  1. The number of coins any one user can earn per month is capped. We estimate that about 30-40% of our active users will reach the capped limit every month. That is not to say, however, that it will be the same 30 or 40% of people that hit the limit every month. This means that close to 50% of our users, on any given month, will earn a similar amount of Von Coins to bid with during the auction.
  2. Each raider is only allowed to win one product per promotion. Our promotions will typically have between thirty and one hundred products within them. So while a raider is of course allowed to win multiple products, they can only take home one of any particular product.
  3. We will vary the value of the product. Some products will be of a lower worth, and others of a much higher worth. This means that the winning bid per auction will vary greatly, and give more users the opportunity to win
  4. We’re hosting flash auctions. We will be rewarding those users who return to our app frequently to check if there are auctions live. There will be fast flowing flash auctions that will appear with little prior warning. Keep alive to it and you could get in for a great product on the cheap!
  5. We’ll have mystery auctions. Our mystery auctions are auctions that you don’t know what the product is going to be until the auction starts. This will again reward those that are consistently checking in to see what to bid their coins on.
  6. Study the auction history. Through this tool you will be able to see the price fluctuations of winning bids in a promotion. This will give you the data you need to know when is your best chance of winning an auction.
  7. One Coin Bid: The second period of an auction will only be for those that have already bid in the auction, and will cap all future bids to one coin above the last bid. This stops users from arriving late to an auction with a big bid that blows everyone out of the water.
  8. User Auctions: You can earn coin by putting up gamer memorabilia that you have lying around the house for auction. You earn all the coins from the winning bid on the platform and can use this loot to bid in other auctions.

So you're saying the average gamer will have a great chance to win?

Yes, for all the reasons outlined above. 🙂

So elite gamers get private auctions with high end goods to bid on?

Yes. As we’ve expressed the need to limit the number of coins that can be issued p. gamer, we also want to reward those that are at the top of the pile. That’s why for the true achievement score you earn over the monthly cap you will be issued with premium points. Collect enough premium points and you become a super raider. Super raiders have sole access to elite auctions that only they can bid in.

What products will be on auction?

We will be supplying limited edition products that can’t be bought elsewhere. For the private Beta we are supplying these goods ourselves, until our sponsors kick into action in the new year. We’ve already commissioned some great artists to create limited edition, signed prints, designer skateboard decks, concept art books, figurines and more. We’ve also got Xbox accessories, gaming merch, figurines and more. We’re running polls to see what product types you would like to see. Be sure and submit your answers!

Will I have to pay for shipping?

No. Von Coin will cover all the costs of shipping the auction item to the winning bidder. 

What countries is Von Coin available too?

Our Beta is now live in the US only. However we’ll be bringing Von Coin to Canada and the UK in May 2019. A broader expansion beyond these regions will be examined at the end of 2019. Our primary reasons for limited access are shipping, customs and language. 

Where do you ship to?

We can only ship domestically to the countries that Von Coin is available in. So this is US currently and will expand to the UK and Canada in May 2019. 

Is everything free?

Yes. Everything you do and win through the app is 100% free. Sponsors are paying for your attention and your time. They are coming to the Von Coin app for a chance to get in front of a targeted group of gamers, that have been validated by the fact they’ve been earning achievement points. And instead of rewarding others, they are rewarding you for your attention.

Are you sharing our private data with other companies?

The only personal data we collect is for shipping and promotional purposes. And we’ll always ask your express permission if we are sharing any of your data with third parties. As we can already verify that our users are legitimate, regular and active gamers – as coins are only issued for true achievement scores – there is no need or benefit in us tracking your personal data, your search history or anything of the sort – like other large companies such as facebook, google and instagram do. We’ve created a system that values your privacy. This is one of our USPs.

Are you guys GDPR compliant?

Yes we are. We are based in the EU.

How will you stop the cheaters?

To start, only gamers with a 10000+ Gamerscore can create an account with us. After this your shipping address and phone number must be unique and not registered already on our system to another gamer. We’re also looking for everyone’s help and are getting help from other friends for advice and best practices, such as Rich and the TA team.

How can I help?

Let us know more about you, what games you like, what products you are interested in seeing. Go to the polls on our website and make your votes or fill out the brief questionnaire. This will help us tailor the app more specifically towards you and is for our own information only.

Inform us about any bugs in the system. This is a private Beta so with our best efforts there will be some bugs. Please do tell us about them, email support@voncoin.club and explain the bug you have come across. Your help here will be greatly appreciated.